1. Who we are

1.1 Nola Lorraine is the author name of Nola Lorraine Passmore. Our website address is: http://www.nolalorraine.com.au

2. We respect your privacy

2.1 Nola Lorraine respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

2.2 Where applicable, we also adhere to the EU General Data Protection Regulation (GDPR).

2.3 ‘Personal information’ is any information we hold that could identify you. This includes, but is not limited to, your name, email address, postal and/or residential address, phone number, profile photo, or any comments or information that could reasonably lead someone to identify you.

3. What personal data we collect and why we collect it

3.1 Nola Lorraine will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms (e.g. information you include on our contact form, newsletter sign-up, comments on blog posts, surveys, sign-up forms used at events, and so on).

3.2 You may provide basic information, such as your name, email address, postal and/or residential address or phone number. Such information helps us to answer any queries, verify that you have a legitimate email address, moderate blog comments, and provide you with information or services that you request (e.g. newsletters, free downloads, courses, entry into giveaways, and so on). We may also collect additional information at other times, including but not limited to, your feedback, changes to your email, phone or address details, responses to surveys or promotions, and so on.

3.3 Additionally, we may collect any other information you provide while interacting with us.

3.4 Information may be collected electronically, via phone or Skype, or in-person.

4. Use of your personal information

4.1 Nola Lorraine may use personal information collected by you to provide you with information, updates and services. We may also use your information to improve our products, services, and your user experience.

4.2 Nola Lorraine may contact you by a variety of means including, but not limited to, telephone, email, sms or mail.

5. Disclosure of your personal information

5.1 Your information may be disclosed to those directly or indirectly involved with our website insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.. These third parties may include, but are not limited to, administrators of the website, technical personnel, suppliers, consultants, delivery agents, and legal advisors.

5.2 We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

5.3 We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Nola Lorraine, https://nolalorraine.com.au, its customers or third parties.

5.4 Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

5.5 By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosures covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling of your personal information.

6. Security of your personal information

6.1 Nola Lorraine is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

6.2 The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

7.1 You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information, which we hold about you or believe that any information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at contact@nolalorraine.com.au

7.2 We reserve the right to refuse to provide you with the information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Website

8.1 When you visit our website. When you come to our website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, so that we can improve our services.

8.2 Cookies. We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better visitor experience.

8.3 Third party sites. Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Nola Lorraine is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

9. General Data Protection Regulation (GDPR) for the European Union (EU)

9.1 Nola Lorraine will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.

9.2 We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.

9.3 We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.

9.4 We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.

9.5 We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.

9.6 We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.

9.7 We do not collect or process any personal information from you that is considered “Sensitive Personal Information” under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.

9.8 Parents and guardians of children/minors are personally responsible for monitoring their child’s/minor’s access to, and use of, our services and for providing valid approvals for their child’s/minor’s participation in subscription, competitions and other promotional activities conducted by us.

9.9 You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.

10. Your rights under GDPR

10.1 If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. Nola Lorraine complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU.

10.2 Except as otherwise provided in the GDPR, you have the following rights: 

10.3 Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy.

10.4 We may ask you to verify your identity before acting on any of your requests.

11. Complaints about privacy

11.1 If you have any complaints about our privacy practices, please feel free to send in details of your complaints to contact@nolalorraine.com.au We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

12. Changes to privacy policy

12.1 Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Policy.

Last updated 9 March 2020